THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEDON'T MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIES How do you get face time with someone who doesn't accept sales calls? What ...
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This comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answer...
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How can you consistently attract people who are willing to pay top dollar for goods and services? How do you go about satisfying their needs at such a high level they become loyal custome...
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Whether its the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulsewho hasnt felt exasperated at the abuse,...
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"The Celebrity Experience" combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring thei...
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Delivering top-of-the-line customer service is Job &_hash_;1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damag...
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A grass-roots approach to implementing a client link or nexus in customer service, eventually turning customers into repeat clients. Part of Merritt's Taking Control Series.
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli wit...
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Don''t ever search for hidden customer service phone numbers again! Save hours by cutting through to a human operator!. Did you notice that it is hart to find customer service phone numbe...
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You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so m...
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10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creatin...
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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particul...
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The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) f...
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When the going's tough, companies that survive will be those that build the greatest loyalty?by exceeding expectations. Yet, too often, companies ignore their customers? needs and wants. ...
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Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, cust...
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10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creatin...
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Originally published in 1999, "Super Service" has become the go-to book customer service representatives and managers turn to for expert advice on how to deal with difficult customers and...
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